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Acceptable Use Policy

Compuserve Live Cloud Platform


Introduction


1.1. The following list details all the uses of Compuserve (“Compuserve Live”) cloud services that we consider unacceptable - in other words, unfair usage. Compuserve maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of Compuserve services, by yourself, your customers or anyone in office abides by the restrictions listed below.


1.2. Please ensure that anyone who uses your Compuserve Cloud service agrees with this Policy and is aware of their obligations under it. This extends to your employees or office workers, members of your household, children, guests and any one accessing the network through your home or office.
What can Compuserve services not be used for?


2.1. Unlawful, fraudulent, criminal or otherwise illegal activities


2.2. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person


2.3. Commercial purposes (unless you are a Home or Standard customer who is working from home as a sole trader in business on your own account or a Business customer in which case see below for limits on certain types of commercial use)


2.4. Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except that Home or Standard customers working from home as a sole trader in business on their own account or Business customers are permitted to send marketing communications in accordance with the Privacy and Electronic Communications Regulations 2003 if sent in batches of no more than fifty (50) emails at any time, each individual campaign being sent to no more than five hundred (500) recipients, with no more than five (5) campaigns per month


2.5. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Compuserve or any other cloud user or person


2.6. Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person


2.7. Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material


2.8. Anything that may disrupt or interfere with Compuserve’s network or services or cause a host or the network to crash


2.9. Launching “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network


2.10. Granting access to your Compuserve services to others not residing at (for Standard or Home) or located at (for Business) the premises at which these cloud services are accessed


2.11. Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments


2.12. Circumventing the user authentication or security process of a host or network


2.13. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data
What about security?


3.1. You are responsible for ensuring that any confidential account information held by you remains confidential
so that the network cannot be used by any unauthorised person.


3.2. The Account information referred to includes, but is not limited to, those controlling access to (a) any
computer hardware systems or networks; (b) any computer software or applications; or (c) any other
services accessed by you in the use of either of the above.


3.3. You shall not disclose any account information to any third party, or use the same for any purpose connected
with the improper use of the network including accessing or attempting to access other parts of the
services for which you do not have access rights. You are responsible for taking all reasonable steps
necessary to prevent a third party obtaining access to the network. You must immediately advise us if
you become aware of any violation or suspected violation of these Security provisions.
What about usage by others without you knowing?


4.1. You are responsible for all uses made of Compuserve Coud services through your account (whether
authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is
attempted, whether you knew or should have known about it, whether or not you carried out or
attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable
use to occur by omission. You agree that Compuserve is not responsible for any of your activities in using
the network.
Anything else you should know?


5.1. Compuserve does not accept the sending of spam email through its services and reserves the right to block
any emails that have the characteristics of spam. You’ll be contacted by Compuserve if any emails sent
by you are blocked for this reason. Any spamming activity may result in suspension or termination of
your service at Compuserve’s option and sole discretion.
What happens if the Policy is breached?


6.1. If any customer’s use of these services constitute a breach of this Policy, Compuserve may, at its option and
discretion, either give the customer notice to stop the unacceptable use(s) or terminate that customer’s
services (with or without notice as Compuserve considers appropriate).


6.2. To report any illegal or unacceptable use of Compuserve services, please send an email to
servicedesk@compuservelive.co.uk with subject ‘ABUSE’